FAQs

Frequently Asked Questions (FAQs)

1. What types of products does Cartinex sell?

We offer a wide range of home and kitchen utility products, including cookware, storage solutions, cleaning tools, small appliances, and more. Our products are designed to enhance your home and kitchen spaces.

2. How do I place an order?

To place an order, simply browse our website and add the desired products to your cart. Once you're ready to check out, follow the prompts to enter your shipping and payment information. You will receive an order confirmation email once your order is complete.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders throughout India.

4. How long will it take for my order to arrive?

Most orders are delivered within 3 to 7 business days, depending on your location and other factors beyond our control. You will receive a shipping confirmation email with an AWB (Air Waybill) number to track your order's delivery status.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your AWB number and a link to track your order. Use the tracking link provided or visit the shipping carrier's website and enter your AWB number.

6. What is your return and refund policy?

Our return and refund policy allows you to request a return or replacement within 5 days of receiving your order. For your request to be processed, you must provide an unboxing video of the product. Please refer to our Return and Refund Policy for more details.

7. How can I contact customer service?

You can reach our customer service team via email at info.cartinex@gmail.com or by phone at [insert phone number]. We are available 9:00 a.m. to 5:00 p.m. (Except Holidays) to assist you.

8. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and other secure payment methods. You can select your preferred payment option at checkout.

9. Do you offer gift cards?

At this time, we do not offer gift cards. However, we may introduce them in the future. Stay tuned for updates on our website.

10. How do I update my account information?

To update your account information, log in to your Cartinex account and navigate to the "Account Settings" or "Profile" section. Here, you can edit your personal details, shipping address, and other account preferences.

11. Can I modify or cancel my order after placing it?

Once your order has been placed, we may not be able to modify or cancel it. Please review your order carefully before confirming your purchase. If you need to make changes, contact our customer service team as soon as possible.

12. How can I leave a review for a product?

To leave a review, navigate to the product page and click on the "Leave a Review" or "Write a Review" button. We appreciate your feedback and strive to continuously improve our offerings based on customer reviews.

13. Are your products covered by a warranty?

Many of our products come with manufacturer warranties. For specific warranty information, please refer to the product page or contact our customer service team.

Thank you for choosing Cartinex! If you have any other questions or concerns, please don't hesitate to reach out to our customer service team for assistance.